Conditions for Returns
- Time Frame: Products must be returned within 30 days from the date of delivery to qualify for a return or exchange.
- Product Condition: Items must be returned in their original condition, unopened, and with all original packaging and accessories. Products that have been used, altered, or damaged by the customer will not be eligible for a return or exchange.
- Proof of Purchase: A valid receipt or proof of purchase is required to process any returns or exchanges.
Non-returnable Items
Certain types of items cannot be returned, such as:
- Customized products
- Sale items (if stated on the product page that it is a final sale)
- Products purchased with a gift card
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at [email protected] with your order number and the reason for the return.
- Return Approval: Wait for our response with approval of your return request and further instructions on how to send the item back to us.
- Shipping the Product: Once the return is approved, you are responsible for securely packaging the product and sending it back to our return address at 15 Glenalmond Road, Harrow, London.
Shipping Costs
- The customer is responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds
Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, send us an email at the address provided above and send your item to our return address.
Contact Information
For any questions or concerns regarding your return or refund, please contact us at:
- Email: [email protected]
- Address: 15 Glenalmond Road, Harrow, London
We value your patronage and strive to make your shopping experience as pleasant as possible. Thank you for choosing PixelPerfectShield.co.uk.